Privacy Policy
This Privacy Policy explains how Acorn Home Care ("we," "our," or "us") collects, uses, and discloses information about you when you visit our website, use our services, or otherwise interact with us. Acorn Home Care is committed to protecting the privacy and confidentiality of your personal and health information.
1. Information We Collect
We collect information directly from you, automatically through your use of our services, and from third parties.
A. Information You Provide to Us
We collect personal information you provide when you inquire about our services, book a consultation, or communicate with us. This may include: Contact Information: Your name, address , phone number, and email address.
Health Information: Information about the care recipient's needs, medical history, and service requirements necessary to create personalized care plans
Financial Information: Details necessary for processing payments (e.g., private pay, long-term care insurance, VA Aid & Attendance).
Caregiver Matching Information: Details about desired caregiver attributes or scheduling preferences.
B. Information Collected Automatically
When you visit our website, we may collect information automatically:
Usage Data: Details about how you use our site, including pages viewed, time spent on pages, and links clicked.
Device Data: Your IP address, browser type, operating system, and device identifiers.
Cookies and Tracking: We use cookies and similar technologies (like pixels) to analyze trends, administer the website, track user movements around the site, and gather demographic information.
2. How We Use Your Information
We use the information we collect for the following purposes:
Providing and Managing Care: To create personalized care plans tailored to unique client needs and to deliver compassionate, personalized care you can trust.
Communication: To contact you regarding services, consultations, scheduling, and to respond to your inquiries.
Payment Processing: To process private pay and payments through other options (VA, long-term care insurance).
Compliance and Operations: To comply with legal requirements, including our licensing obligations, and for internal administrative purposes.
Marketing: To send you information about our services, mission, and company updates, consistent with your communication preferences.
3. Disclosure of Your Information
We do not sell your personal information. We only share your information with the following third parties as necessary to provide our services or comply with the law:
Caregivers: We share necessary information with our certified California Home Care Aides to enable them to provide the contracted services.
Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, or analytics.
Legal and Regulatory Bodies: To comply with any applicable law, regulation, legal process, or governmental request (e.g., licensing boards, courts).
4. Your Rights and Choices
Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails.
Access and Correction: You may request access to the personal information we hold about you and request that we correct any inaccuracies.
Do Not Track: Our systems may not recognize "Do Not Track" signals. However, you can generally modify your browser settings to decline cookies.
5. Security of Your Information
We are committed to securing your information. We take reasonable measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no security measure is perfect, and we cannot guarantee absolute security.
6. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our website and update the "Effective Date" at the top of this policy.
8. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Phone: (858) 800-2272
Website: www.acornhomecaresd.com/contact-us